![]() Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. ![]() To start a return, on faulty or incorrect item, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Cost of postage will be deducted from refund amount in change of mind cases. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. SUPERNATURAL is only an online store and no brick-and-mortar / walk-in store exists.We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. Please note that collection of items will not be possible. Please advise via email if you would prefer for the parcel to be posted to a different address other than the one supplied on bidorbuy. ![]() Dispatch will generally commence as soon as full payment has been received. Delivery with SAPO International AirMail will normally take 10-20 business days, may be longer due to clearance at customs, insurance is charged at an additional 3% of order value and any additional fees for customs etc. Delivery with SAPO Speed Services will normally be on next working day provided payment is completed before 12:00pm otherwise delivery is generally within 48 working hours. There will be no delivery on weekends with SA Overnight Door-to-Door Courier, dispatch will be on next working day following payment confirmation then delivery will follow on the next working day thereafter. Delivery will only occur on weekdays (Monday-Friday) with the 48-96 Hour Door-to-Door SA Courier and the service is available to all areas within SA. There's no delivery on weekends (Saturday/Sunday) with the 24-48 Hour Door-to-Door Fastway Couriers shipping method, delivery will usually be within 24hrs for Johannesburg, Pretoria, Rustenburg, Brits, Mooinooi, Potchefstroom, Vaal, Westonaria, Randfontein, Klerksdorp, Witbank, Middelburg, Nelspruit, Polokwane, Musina, Welkom, Harrismith, Bloemfontein, Pietermaritzburg, Durban, Richardsbay, Port Shepstone and within 48hrs for East London, Wild Coast, Port Elizabeth, Oudtshoorn, George, Knysna, Plettenburgbay, Mosselbay, Cape Town, Malmesbury, Paarl, Stellenbosch, Grabouw, George. items bought may be combined to be shipped as one package. ![]() Only 1 payment is required for shipment of a parcel regardless of the number of items purchased, i.e.
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